Terms and Conditions

These Terms and Conditions govern all use of City Winner Casino services. By creating an account or using any platform features, you acknowledge reading, understanding, and agreeing to be bound by these terms.

Eligibility Requirements

Age Verification

All players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. The casino reserves the right to request identification documents to verify age at any time.

Providing false age information constitutes grounds for immediate account termination and forfeiture of all funds.

Geographic Restrictions

Services are intended for Canadian residents. Players from prohibited jurisdictions may not create accounts or access gaming services. VPN usage to circumvent geographic restrictions violates these terms.

Account Limitations

Each individual may maintain only one active account. Discovery of multiple accounts results in:

• Closure of duplicate accounts
• Forfeiture of bonuses across all accounts
• Potential confiscation of winnings derived from fraudulent activity

Account Responsibilities

Security Obligations

Players bear responsibility for maintaining account security:

• Passwords must remain confidential and not shared
• Suspicious activity should be reported immediately
• Logout after sessions on shared devices
• Enable available security features including two-factor authentication

Accurate Information

Registration requires truthful, accurate personal information. Updates must be submitted promptly when details change. Providing false information may result in account restrictions or closure.

Verification Requirements

Identity verification is mandatory before processing withdrawals exceeding $2,000 CAD cumulative, or earlier at the casino’s discretion. Required documents include:

Failure to provide requested documentation within 14 days may result in account suspension.

Financial Terms

Deposits

• Minimum deposit: $20 CAD (varies by payment method)
• Deposits must originate from accounts in the player’s name
• The casino reserves the right to refuse deposits at its discretion
• Processing times vary by method but typically complete within minutes

Withdrawals

• Minimum withdrawal: $20 CAD
• Maximum withdrawal limits apply based on payment method and VIP status
• Withdrawals process to the same method used for deposits where possible
• Pending withdrawals may be cancelled by the player (bonus forfeiture may apply)
• Processing times: 1-5 business days depending on method

Dormant Accounts

Accounts inactive for 12 consecutive months incur a $5 monthly administrative fee until balance reaches zero or activity resumes. Prior notification is sent to registered email addresses.

Bonus Terms

General Conditions

All promotional offers carry specific terms including:

• Wagering requirements that must be met before withdrawal
• Time limits for requirement completion
• Maximum bet restrictions during bonus play
• Game contribution percentages toward wagering

Bonus Abuse

The casino reserves the right to void bonuses and associated winnings when:

• Terms are violated through excessive play patterns
• Multiple accounts claim the same offer
• Strategic play designed solely to complete wagering without legitimate gaming intent
• Collusion with other players to extract bonus value

Prohibited Conduct

The following activities result in immediate account termination:

• Fraudulent payment activity or chargeback initiation
• Money laundering or other financial crimes
• Exploitation of software errors or glitches
• Use of automated systems, bots, or mechanical play
• Sharing account access or selling accounts
• Harassment of staff or other players
• Any activity violating applicable laws

Intellectual Property

All website content, game interfaces, and associated materials remain the exclusive property of City Winner Casino and its licensors. Players may not reproduce, distribute, or create derivative works from any platform content.

Limitation of Liability

Service Availability

The casino strives for continuous operation but does not guarantee uninterrupted access. Maintenance, technical issues, or external factors may cause temporary unavailability. No compensation is owed for service interruptions.

Game Malfunctions

In the event of game malfunction, affected bets are void. Any displayed results from malfunctioning games are invalid. The casino’s decision regarding malfunction disputes is final.

Maximum Liability

Total liability for any claim arising from platform use shall not exceed the balance of the player’s account at the time the claim arose.

Dispute Resolution

Informal Resolution

Players should first contact customer support with any concerns. Most issues resolve through direct communication within standard support timeframes.

Formal Complaints

Unresolved matters may be escalated to senior management through written complaint to support@citywinner.ca with “Formal Complaint” in the subject line.

Amendments

These terms may be modified at any time. Continued platform use following posted amendments constitutes acceptance of updated terms. Material changes are communicated via email to registered addresses.

Responsible Gaming

The casino promotes responsible gambling and provides tools for self-management. Players experiencing difficulties should access:

• Deposit Limits: Restrict funding amounts
• Self-Exclusion: Temporary or permanent account closure
• Problem Gambling Helpline: 1-866-531-2600

Governing Law

These terms are governed by applicable gaming regulations and the laws of the jurisdiction in which the casino holds its operating licence.

By using City Winner Casino services, you confirm acceptance of these Terms and Conditions in their entirety.